Return & Refund Policy

Effective Date: October 15, 2026

1. All Sales Are Final

For health, safety, and regulatory reasons, all sales are final. We do not accept returns or exchanges of any product, opened or unopened, purchased online or in store, except for missing products as described below.

2. Missing Products

If any item from your order is missing, you must report it within five (5) business days of the delivery date shown by the carrier (or the date of pickup for in-store orders) by emailing info@thrivewellnessfl.com with:

• Your original order number
• Clear photos of the package, the shipping label, and all contents received
• A description of the missing item(s)

Reports received after five (5) business days, or without the original order number and photos, will not be eligible for a remedy.

3. What Happens Next

Once we receive your report, one of our representatives will reach out to you to review the issue and discuss a resolution. Any replacement, store credit, or refund is issued at the sole discretion of Thrive Wellness after we review your report.

4. Canceled Orders

If we cancel an order or any item in it, including because a product can no longer be lawfully sold or shipped, we will refund the amount paid for the canceled items to your original payment method.

5. Contact Us

Thrive Wellness FL, LLC
1107 W North Blvd, Suite 1,
Leesburg, FL 34748
info@thrivewellnessfl.com